Cancellation Policy

At Aurance Crafts, we understand that sometimes plans change, and we aim to make the cancellation process as simple and transparent as possible. Please take a moment to review our cancellation policy to understand your options and any applicable fees.

1. Order Cancellation

1.1 Standard Orders

If you wish to cancel a standard order, please contact our customer service team within 24 hours of placing the order. Orders canceled within this timeframe will receive a full refund.

1.2 Custom or Made-to-Order Items

For custom or made-to-order items, cancellations must be made within 48 hours of placing the order. After this period, cancellations may not be possible as production may have already commenced. Please contact our customer service team as soon as possible for assistance.

2. Subscription Cancellation

2.1 Monthly Subscriptions

Monthly subscription services can be canceled at any time before the next billing cycle. If you cancel after the billing cycle has started, the cancellation will take effect in the following billing period.

2.2 Annual Subscriptions

For annual subscriptions, cancellation requests must be made at least 30 days before the renewal date to avoid being charged for the upcoming year.

3. Refund Policy

3.1 Refunds for Canceled Orders

Refunds for canceled orders will be processed within 7-10 business days from the date of cancellation. Please note that it may take a few additional days for the refund to reflect in your account.

3.2 Subscription Refunds

For subscription services, refunds will be issued on a pro-rata basis for the remaining unused portion of the subscription.

4. Return Policy

If you have already received the product and wish to return it, please refer to our [Return Policy](link-to-return-policy) for detailed information on the return process, eligibility, and any associated fees.

5. Contact Us

If you have any questions or need assistance with the cancellation process, please don't hesitate to contact our customer service team. We are here to help and ensure your experience with Aurance Crafts is smooth and satisfactory.

6. Changes to the Cancellation Policy

Aurance Crafts reserves the right to update or modify this cancellation policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for choosing Aurance Crafts. We appreciate your understanding and cooperation regarding our cancellation policy.